The price displayed in search results on eBay Delivery, includes the collection, transport and delivery of the shipment that you have contracted.
As a result, there may be extra charges in the following cases:
- Difference in weight or measurements.
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Return of the goods back to the place of origin: in this case, eBay Delivery may charge the user with an additional surcharge of the shipping cost from the location where the goods are to the place of origin.
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- For shipments using the Chrono Classic service, the surcharge will be £20 + VAT, and for the Chrono Express service, £45 + VAT.
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- Rerouting: delivery to an address different to the one provided in the original order.
- The number of collection and/or delivery attempts has been exceeded.
- Storage costs for a withheld parcel.
- Customs fees not paid by the recipient.
- Abandonment or destruction of a parcel.
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Irregular goods: those that require special handling (AHS) and, in addition to being non-conveyable, also require extra control during the classification process, including, but not limited to, the following cases:
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- Parcels exceeding weight and/or dimensions indicated by the carrier.
- Parcels including liquids and with insufficient packaging.
- Palletised goods for services that do not offer this option.
- Parcels that are round, cylindrical or whose packaging is non-compliant, including, without limitation, tubes, cans, buckets, barrels, tires, drums, pails and others.
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Goods requiring non-automated handling (by way of example, not exhaustive):
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- Not fully enclosed in external packaging and requiring repackaging.
- Unpackaged luggage.
- Packed using materials other than corrugated cardboard (including metal, wood, fabric, leather, polystyrene, hard/soft plastic).
- Palletised, wrapped in shrink or stretch film.
- Circular or cylindrical in shape (including tubes, cans, buckets, drums, tyres, barrels, or cylinders).
- Wrapped in metal, plastic or fabric straps, or equipped with wheels, castors, handles, straps, or protrusions that may get caught or cause damage to other parcels or the sorting system.
- Non-stackable (SNS - Non-stackable) or non-conveyable (SNC - Non-conveyable).
- Hazardous goods, ADR.
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Unauthorized charge (dimensions) - AHU: it applies when an item is extremely long or bulky and requires additional handling, either manually or with special machinery, or if it meets any of the following conditions:
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- Any item under 30 kg exceeding 274 cm in length.
- Any item under 30 kg whose combined length and girth exceed 420 cm.
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Important
eBay Delivery will automatically charge additional fees using the same payment method you selected when you finalised your order.