Contact us Back to eBay Delivery

The 5 essential requirements to open a claim

In case of damage or loss you can file a claim to Packlink, provided that you meet these 5 mandatory requirements:

1_C-48.png Don't send goods included in our Forbidden and Restricted Goods list.
3_C-48.png Use proper packaging according to our Packaging Guide: Packaging instructions..
5_C-48.png Prove the value of the goods by providing the the eBay or PayPal sale receipt.
4_C-48.png Take pictures of the damaged goods including the packaging used.
2_C-48.png Claim within 7 calendar days for damages and within 28 calendar days for loss.

For more information about the process to follow in case your parcel is lost or damaged refer to this article: Compensation process in case your parcel is damaged or lost.

Was this article helpful?
44 out of 242 found this helpful

If you need help please complete the online form

Contact us